Who Are We
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
Do you have a passion for hands-on problem solving? Do you love helping others by sharing your knowledge and expertise? Would you like to play a part in maintaining foodics customers’ trust and act as a skilled technician, problem solver and products guru? That's the Senior Professional Services Specialist role in a nutshell
We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers in their own locations, handle foodics software installation and hardware setup, introducing and training our customers on the product, and solve on demand issues for them!
What Will You Do
- Deliver a word class service for new and existing clients
- Handle customer needs at their locations for All Foodics Services, RMS, Pay, Online
- Visit client's sites and ensuring quality of services
- Handle location specific onboarding, installations, training, replacement and support requests
- Work with other departments on clients' escalated tickets to deliver on demand support
- Handle requests on-demand and within company's SLA
- Work closely with outlet team and operations for clients on-demand and general support requests
What Are We Looking For
- Diploma/Bachelor's Degree in Networking, Computer Information System, Computer Science
- 3 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products experience
- Knowledge in software, networking and POS systems
- Comfortable with handling high volume of requests and calls received on our unified number.
- Flexible to deliver work out of working hours/Public Holiday calls and visits
- High problem-solving skills - able to identify problem and find solutions
- Comfortable in English and Arabic language - communicating with confidence
- Good command over MS Office Applications - Excel on specific
- Must have a valid driving license and own a car to be used for business requirements such as installation, site visits, training requests, etc.
Who Will Excel
- Previous experience in SaaS/ Technology/Famp;B industry.
- Prevous direct experience in hardware installation and/or customer technology training
- Knowledge of Networking, POS, ERP systems
- Experience with escalation tickets handling and CRM
What We Offer You
We believe you will love working at Foodics!
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.