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City Manager Job in Kuwait
Talabat , Kuwait

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City Manager

Experience
3 Years
Salary
0 - 0 AED
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors Degree, MBA is a plus.
Total Vacancies
1 Job
Posted on
Dec 10, 2020
Last Date
Mar 10, 2021
Location(s)

Job Description

As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.

Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!

What's On Your Plate?

Role Summary

Managing overall logistics of multiple cities across the country. Leading on-demand delivery operations and maintaining excellent customer service experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders, monitoring, measuring, and improving compliance and performance of riders/partners.

What’s On Your Plate?

Oversees all daily logistics related operations.

Directing, optimizing and coordinating full order cycle.

Leads communications with external suppliers.

Supervise, coach multiple rider managers and rider trainers.

Oversees and ensures restaurant onboarding and training.

Set up SOPs, policies and tools for safety / compliance of riders and partners.

Help with coordination of marketing campaigns and activities across all brand entities.

Coordinate with country logistics head on operational zone setup and special projects.

Responsible for country’s rider experience and satisfaction score.

Provide weekly updates to country management on projects & performance progress.

As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.

Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!

What's On Your Plate?

Role Summary

Managing overall logistics of multiple cities across the country. Leading on-demand delivery operations and maintaining excellent customer service experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders, monitoring, measuring, and improving compliance and performance of riders/partners.

What’s On Your Plate?

  • Oversees all daily logistics related operations.

  • Directing, optimizing and coordinating full order cycle.

  • Leads communications with external suppliers.

  • Supervise, coach multiple rider managers and rider trainers.

  • Oversees and ensures restaurant onboarding and training.

  • Set up SOPs, policies and tools for safety / compliance of riders and partners.

  • Help with coordination of marketing campaigns and activities across all brand entities.

  • Coordinate with country logistics head on operational zone setup and special projects.

  • Responsible for country’s rider experience and satisfaction score.

  • Provide weekly updates to country management on projects & performance progress.

Job Specification

Bachelor’s Degree, MBA is a plus.

4-7 years of experience in food/grocery tech industries is highly preferable.

Extensive experience in Data Analytics.

Strong communication skills: Experience of managing bigger group of people.

Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.

Ability to analyze data and drive insights from comprehensive data reports.

Ability to deal with ambiguity, work under pressure, handle stress.

  • Bachelor’s Degree, MBA is a plus.

  • 4-7 years of experience in food/grocery tech industries is highly preferable.

  • Extensive experience in Data Analytics.

  • Strong communication skills: Experience of managing bigger group of people.

  • Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.

  • Ability to analyze data and drive insights from comprehensive data reports.

  • Ability to deal with ambiguity, work under pressure, handle stress.

Talabat

Food & Beverages - Rawalpindi, Pakistan