As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
To deliver excellent customer service. Identifying customer needs, offering advice and demonstrating suitable products, building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
KEY ROLE SPECIFIC ACCOUNTABILITIES:
Welcome and greet every customer in a warm and FRIENDLY manner and demonstrate excellent customer service all time
Identify customer needs through asking opened question; recommend and demonstrate appropriate product, recommend link products at every sales opportunity, close the sale
Inform the customer about the store, its services (hands free, delivery, exchange & refund, apps, gift/wrapping,
Inform the customer about the products and the brands inside the store
Inform the customer about previous and new events
Able to make simple alteration or call the tailor when needed
Have a good knowledge of his brand (designer, nationality, story, his product, fabrics, laundry,
Receive cash or payment in any authorized modes from customers, issue receipt/bills against their by paper or e bill
Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary
Demonstrate and maintain products knowledge, fashion trends, instore promotions at all times
Maintain personal grooming standards as advised by the store manager
Maintain clean and organized display, fitting rooms, and stocks areas
Check stock level daily and inform of depleting stocks to his manager in order to replenish and maintain optimum stock level on the floor
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc
Update customers’ details for the database accurately entering their details on the POS system
Minimize exposure to stock loss through vigilance and sales floor, fitting rooms
• Minimum Experience and Knowledge: High school qualification. 1 or 2 years experiences is required retail sales or customer services
Pleasant personality and good grooming
Passion for retail and fashion
English and Arabic speaker
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.