Account Manager ( Kuwait )
Talabat, Kuwait
Job Description
As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
What’s On Your Plate?
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• Conduct business reviews with accounts and Identify business opportunities and business
relationships which result in the achievement of increased revenue, profitability and market share.
• Maintaining continuous business relationship with clients/ restaurants.
• Providing excellent service and support in order to build strong relationship and resolving operational
issues between clients/ restaurant and company.
• Making sure that the menus of the clients are up to date at all times.
• Optimizing the restaurant content (MOA, Delivery time).
• Commission rate renegotiation: - Building new commercial relationships by renewing the existing
contacts by renegotiating the offer.
• Advertisement Sales: -Acquiring & maintaining pictures from brand menus, branding Talabat
stickers at restaurants, Banners & Newsletter.
• Generating food coupons, promotions & Vouchers from existing
restaurants.
• Convince Clients / restaurants for Brand Promotion of Talabat pictures.
• Transmission Method Optimization: -Convincing client / restaurant to Implement track order feature
and changing the transmission method to WLA.
• Convince the restaurant to go for Digitalization (Backlinks, Splash pages, White-label, Facebook
button)
• Encourage restaurant to subscribe for the online payment gateway.
Job Specification
What do we need?
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• Presentation Skills.
• Interpersonal Skills.
• Communication Skills.
• Customer Service Skills.
• Negotiation Skills.
• Problem Solving Skills.
• Planning & Organizing Skills.
• Ability to deliver targets.
• Ability to meet deadlines and flexible in working.
• Ability to ask probing questions that uncover customer needs.
• Ability to build good relationship with clients.
• Bilingual (Arabic & English) The ability to perform different tasks in parallel under pressure.
• Very good communication skills in English.