Store Manager - TED BAKER - 360 Mall, Kuwait
Al Futtaim Private Company LLC, Kuwait
Job Description
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
ROLE PURPOSE:
As a Store Manager, you will be an ambassador of the Brand. You will be directly accountable for developing the business and monitoring your store’s operations and budget.
Description of the Accountability
Team Management and Development
Develop the team to ensure they deliver the best service to every Client. Support them with consistent coaching, identify their development and training needs to tailor individual action plans
Identify, recruit and develop talents, secure succession plans
Organize the team in an efficient manner according to business needs and delegate responsibility
Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
Lead by example on selling and act as a role model
Client and Business Development
Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it
Maximize the potential of all product categories carried in the store, capitalizing on all available support (visual merchandising, training, events, country office team…)
Build a loyal Clientele, leveraging all clientele tools
Establish a Client-centric mindset in store to ensure the highest level of customer experience
Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
Act as an ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
Be aware of the competitive landscape and market trends
Operation & Administration
Ensure policies, standards and internal control procedures are communicated and implemented
Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)
Job Specification
Education: Bachelor or Master degree would be a plus
Minimum Experience and Knowledge: Min 3 to 5 years of experience in retail and team management
Job-Specific Skills:
Good knowledge of the fashion/beauty industry and trends
Retail operational skills (stock, VM, systems, cash…)
Computer skills
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