As Success Executive you’ll take co-ownership over a book of accounts, acting as an expert point of contact for all things product - helping them implement a suite of success in a way that solves their business’ goals and biggest problems. You’ll work this book of accounts in a high-touch and one-to-many manner - using success CRM alongside face-to-face meetings, to deliver the best possible experience to our most important customers.
You'll see tangible results of your efforts manifest in growth retention and expansion by helping to make business personal for all of our customers and will work with an ever-growing team.
Role
- Manage a book of accounts, with the objective of driving deep product adoption, retention, and expansion
- Leverage high-touch and one-to-many tactics to drive positive success and growth outcomes
- Develop, test, and iterate on scaled playbooks and engagement strategies
- Be in charge of running implementation retention and growth projects with your customers
- Partner closely with Acquisition, to drive the best customer experience possible
- Work closely with product, marketing, and X teams, acting as an internal spokesperson for our customers.
Requirements
- 3+ years experience working in a customer-facing organization.
- A proven track record of adding real value at a dynamic and fast-growth company.
- Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales People, ICs)
- Self-motivating and entrepreneurial team player.
- A keen interest in designing, developing, and sending content to customers
- Experience building lasting relationships with customers and colleagues.
Benefits
- Competitive salary in a fast-growing start-up
- Regular compensation reviews - we reward great work!
- Flexible holidays so you can take time off when you need it
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
- Join a world-class customer growth team at a rapidly scaling startup
- Become an expert at listening to customers, and inspiring on a solution, product, and vision
- Network with customers who lead high-profile food businesses and restaurants
- Grow into field acquisition, onboarding, and success management