As Success Manager you’ll take co-ownership over a book of accounts, acting as an expert point of contact for all things product - helping them implement a suite of success in a way that solves their business’ goals and biggest problems. You’ll work this book of accounts in a high-touch and one-to-many manner - using success CRM alongside face-to-face meetings, to deliver the best possible experience to our most important customers.
You'll see tangible results of your efforts manifest in growth retention and expansion by helping to make business personal for all of our customers and will work with an ever-growing team.
You will :
- Evangelize our product by spearheading the customer success principels and adoption across our market
- Manage the full customer success cycle for Zyda's customers, from prospecting to close, through a consultative sales approach
- Provide timely and accurate forecasts and clear visibility on revenue performance
- Maintain up-to-date knowledge of our evolving products and processes
- Create your own demonstrations, tailored to client needs
- Engage in team development and mentoring
- Represent the voice of the customer to cross-functional partners, including Marketing and Product
Requirements
- 4+ years experience as an Account Executive or 2+ years of SaaS experience selling similar products
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communicator
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of company sizes
- Ability to close net new business in a competitive landscape
- Exhibits a growth mindset, intellectual curiosity, and ambition
- For local applicants only (Kuwait)
- Have Famp;B experience and worked previously as either brand manager or marketing manager
Benefits
- Competitive salary in a fast-growing start-up
- Regular compensation reviews - we reward great work!
- Flexible holidays so you can take time off when you need it
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
- Join a world-class customer growth team at a rapidly scaling startup
- Become an expert at listening to customers, and inspiring on a solution, product, and vision
- Network with customers who lead high-profile food businesses and restaurants
- Grow into field acquisition, sales, onboarding, account management, or customer success management