Operational Planning Optimization Supervisor
eMushrif, Kuwait

eMushrif Inc. is a Muscat-based IoT and Artificial Intelligence product provider, with a growing presence in the MENA region. We are looking for amazing top-notch talent to join our world-class in-house team, to develop and operate IoT and AI-based products. Through its product Saar, eMushrif focuses on transforming normal school transportation into safe, simple, and smart school transportation.

We provide our people with a healthy and fun environment and a continuous growth culture which drives innovation and creativity, in addition to tools such as unlimited learning courses through our Learning Management System, which ensures the continued excellence of our team.

Request Management:

1. Supervised the team member who receives registration requests from a dedicated dashboard, and extracts the location and passenger data to feed them into the route optimizer
2. Initiates the route optimization process to confirm the eligibility of the request
3. Approves or rejects the requests based on the route optimizer outcomes and the eligibility criteria and communicates the decision to the Customer Experience team to notify the parents of the status of the request

Route Planning:

1. Supervise and study the Route Optimizer outcomes, identifies the best suitable outcome, and introduce improvements to the route if required based on road traffic conditions data
2. Creates a route to fulfill the requests or modify any existing routes and add the passengers to that route
3. Communicates any changes in the routes to the trip monitoring team to ensure the requests are fulfilled
4. Communicates any new generated routes to the trip monitoring team to ensure the fulfillment of the requests

Route Optimization:

1. Receives any concerns and feedback from Trip Monitoring Team on the operational routes and assesses the urgency of the concern and rates based on the Standard Operating Procedure
2. Conducts any urgent route optimization requirement based on the pre-determined rating/urgency of the concern to continuously optimize existing routes
3. Runs monthly route optimizations to address any route concerns and feedback to ensure the most optimized solution is well implemented
4. Optimizes the routes by taking into consideration fuel efficiency, trip efficiency, bus occupancy, and any other operational costs that are identified in the standard operating procedures.

Personal Hygiene, Health, Safety, and Environment:

1. Maintaining proper personal hygiene, and being presentable for the workplace

2. Follows all Health, Safety, and Environment rules mandated by the management and the Ministry of Health

Reporting:

1. Reports bus occupancy on a bi-weekly basis

2. Reports monthly route optimizer report and highlights any issues or major findings/modifications within it

Requirements

Minimum Qualifications:

(Educational Qualifications, Trainings, or Certifications)

• BSc in Operations Management or Industrial Engineering Fields.
• Professional Experience
• 1-3 Years of Experience in the same capacity

Benefits

• Paid Time Off
• Training amp; Development
• Performance Bonus