Summary of Experience and Skills
1+ Year of Accounting experience in Payment Department with ORACLE software.
7 years of experience in Customer Service.
Direct wide range of office procedures including administration, customer service, scheduling, event planning, and special projects.
Exceptional interpersonal and leadership skills, with the ability to build positive and productive office teams.
Leverage outstanding organizational and analytical skills to evaluate and revise administrative processes and improve accuracy and efficiency.
Outstanding communication skills to build relationship with tenants and employees at lateral and executive levels.
Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), QuickBooks, Tally, Peachtree, Tradeasy, eZcom, Internet research and applications.
Work Experiences Title: Accountant in MABANEE company ( May/2020 to Till Date)
Description: Review company financial records, reports, and other information to check for accuracy and ensure details align with company goals and procedures. Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.
Responsibilities:
o Reconciling processed work by verifying entries and comparing system reports to balances Maintaining historical records
o Paying employees by verifying expense reports and preparing pay checks
o Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance.
o Calculating, posting business transactions, invoice processing, verifying financial data for use in maintaining records.
o Clarifying questionable invoice items, prices or receiving signatures.
o Obtaining proper information and data regarding invoice payments.
o Verifying and calculating all extensions and totals on invoices.
o Checking vendor files for any previous payments and assigning voucher numbers.
o Maintaining copies of vouchers, invoices or correspondence necessary for files.
o Preparing vouchers listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures.
o Reconciling bank statement Title: Customer Service employee in MABANEE Company Kuwait ( Mar/2013 to May/2020)
Description: Provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
o Guidance the customer and mall visitors to right directions inside the mall.
o Received complaints from visitors, customer and mall tenant about facility and reported to marketing coordinator and tenant coordinator.
o Guidance and coordinate with tenant shops proposes to enter the facility mall.
o Reported to helpdesk office about maintenance issues.
o Check with security VIP visitors and coordinate with control room VIP entrance parking.
o Ability to communicate effectively and professionally with employees, board members, and the public.
o Ability to establish priorities, perform under pressure and meet deadlines.
o Present professional reports about mall situations to mall management in daily bases.
o Preparing work permits to shops within mall rules and provide them mall rules.
o Covering mall events which include VIP visitors and provide them good hospitality. (Parties & shops events, opening shops)
o Teach a new staff job rules, how to deal with customers, typing reports and mailing system
Educational Qualification
• Completed Bachelor Commerce Degree (B.COM) in C V Raman University.
• Completed Indian & Foreign Accounting Software (Tally, Peachtree, Tradeasy, eZcom & QuickBooks) Certificate in Tax Study Centre, Tvm Road, Pulamon P.O, Kottarakara.
• Completed Lecture on Practical Accounting & Taxes in Tax Study Centre, Tvm Road, Pulamon P.O, Kottarakara.
• Completed Higher Secondary Education from Kerala Board of Higher Secondary Education approved secondary school.
• Completed S.S.L.C from Kerala Board