Professional Summary
· An accomplished IT Support Analyst, Project and people manager with extensive experience in project management, requirements definition, software testing, and quality assurance in a B2B, B2C, Social Networking, Mobile VOIP, Mobile Payments, Internet, and e-Business. · Strong interpersonal and communication skills with a track record of motivating and developing team leaders and team players. Experienced using on-shore, offshore, and mixed teams. · Proven hands-on experience with quality assurance practices, including project plan development, test strategy development, test plan development, test case & test data review, and test automation. · Experienced in defining, designing, creating, & executing performance tests, including load tests, volume tests, stress tests, endurance tests, scalability tests, etc. · Creative problem solver with advanced analytical, planning, and scheduling skills with a focus on timely delivery. · Technology Background: B2B, Internet Applications, Web Services, SOAP, Client Server, Windows 95/98/NT/2000/2003/XP/Vista, Solaris, Linux, Mac, DB2, ODBC, Oracle, SQL Server, Progress, Access, HTML, SGML, XML, Java, Free Switch.